Vixora User Data Deletion

1. Summary

Deletion is self-service. There is no form to fill in and no waiting on a support reply.

If you cannot open the app, see Deleting without access to the app.

2. Step-by-Step Instructions

1. Open Vixora and make sure you are signed in. Deletion only works on a signed-in account, because the request has to prove the account is yours.
2. Tap the Profile tab in the bottom navigation bar.
3. Tap Settings.
4. Scroll to the PRIVACY section and tap Delete My Data.
5. The “Delete Your Account?” screen lists what will be removed. Read it, then tap Continue.
6. On the “Are You Sure?” screen, tick the box that reads “I understand that this action is permanent and cannot be undone.”
7. Tap Delete My Account. The app shows a progress screen while your data is removed.
8. When it finishes you see “Account Deleted”, and the app signs you out automatically.

Where email delivery is configured, a confirmation message is sent to the address on the account after the deletion completes.

3. Verifying That the Account Is Yours

The delete request is authenticated: it is accepted only from a signed-in session on that account. That is how we confirm ownership before destroying anything.

You are not asked to re-enter your password, but you do have to be signed in and you have to tick the confirmation checkbox. If your session has expired, sign in again first.

4. What Is Deleted

When the deletion completes, the following are removed from Vixora's systems:

• your account record — email address, display name, profile picture reference, password hash and sign-in method;
• your projects, and the uploaded and edited image records inside them;
• the image files stored for those records, and the input and output files of your AI jobs;
• your AI job records;
• your export history;
• your credit profile and your credit transaction history — including any unspent purchased credits;
• your subscription records, subscription events and credit purchase records held by Vixora.

5. What May Be Kept

A small amount of information can survive deletion, and only for the reasons below.

Fraud and abuse prevention

Vixora keeps an anti-abuse marker so that free credits cannot be farmed by repeatedly deleting and recreating an account. The marker holds a one-way keyed hash of your normalised email address, the time the welcome bonus was used, the time the account was deleted, and the date until which daily free credits are withheld. The hash cannot be reversed back into your email address.

Financial and legal records

Where accounting, tax or other legal obligations require it, evidence of a transaction may be retained. Google also retains its own record of every Google Play purchase, independently of Vixora.

Operational logs and backups

Technical and security logs are rotated on their own schedule. Where routine system backups exist, deleted records can persist in them until those backups age out; they are not restored into the live service.

Anonymous job data

Jobs that were never linked to your account — for example free operations run before you signed in — are not attached to your identity, so they cannot be matched to you during account deletion. They are cleared by the normal result-file maintenance routine.

6. Files Already Saved on Your Device

Photos you exported to your phone's gallery are yours and stay on your device. Deleting your Vixora account does not delete them, and Vixora cannot remove them for you.

To remove those files, delete them from your device's gallery or file manager. Uninstalling Vixora removes the app's own local data, but not images you saved into the gallery.

7. Google and Facebook Accounts

If you signed in with Google or Facebook, deleting your Vixora account does not delete or change your Google or Facebook account.

The reverse is also true: deleting or deactivating your Google or Facebook account does not automatically delete your Vixora account. If you want the Vixora account gone, delete it in the app before you lose access to the sign-in provider — otherwise you may no longer be able to sign in and complete the deletion yourself.

8. Subscriptions and Purchases

Deleting your Vixora account does not cancel a Google Play subscription. Subscriptions live in Google Play, not in Vixora.

Cancel the subscription in the Google Play subscriptions screen on your device first, then delete your Vixora account. If you delete the account while a subscription is still active, Google will keep billing it.

Unspent purchased credits are removed together with the account and are not refundable on that basis. Refund requests go to Google Play.

9. Deleting Without Access to the App

If you cannot open the app or sign in, email vixoraeditorai@gmail.com from the email address registered on the account, with the subject Account deletion request.

We will confirm the request and process the deletion manually. We may ask for additional confirmation before acting, because deletion is irreversible and we have to be sure the request comes from the account holder.

10. Contact

Questions about deletion, or about what happened to a specific piece of data:

• Email: vixoraeditorai@gmail.com
• Data controller: Samet Buldanlıoğlu, operating under the BuldAI Labs brand
• Application: Vixora AI Photo Editor (com.vixora.aieditor)

See also the Privacy Policy and the Terms of Service.